Privacy Policy

1. Who We Are

Crystal Shea Kenya is a Kenyan manufacturer and retailer of natural skincare and haircare products.

2. Information We Collect

We may collect the following information when you use our website:

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate about your purchases & respond to customer enquiries
• Improve our website and customer experience
• Personalize product recommendations
• Send newsletters and promotional offers (only where you have consented)
• Prevent fraud, unauthorized transactions, and comply with legal obligations

4. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send you product launches, promotions, discounts, educational skincare tips, and company news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Cookies

Our website uses cookies to improve website performance, remember your preferences, analyse traffic, and enhance your shopping experience. You can disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties where necessary, including payment service providers, courier and delivery companies, website hosting providers, marketing service providers, and government authorities where required by law. These providers are required to keep your data confidential and secure.

7. Payment Security

Crystal Shea Kenya does not store your debit or credit card details. Payments are processed securely through trusted third-party payment providers, including M-Pesa and other secure payment gateways.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no method of internet transmission is completely secure.

9. Your Rights

In accordance with the Kenya Data Protection Act, 2019, you retain the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (where legally permitted)
• Withdraw consent for marketing communications
• Object to certain processing activities
• Request a copy of your personal data

10. Children's Privacy

Our website is intended for individuals aged 18 years and above or those using the website under the supervision of a parent or guardian. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. Crystal Shea Kenya is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, provide support, meet legal, accounting, and tax obligations, or resolve disputes. When no longer required, your details will be securely deleted or anonymized.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be published on this page with the revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: